ORDERS

Each one of our fine prints takes approximately 10-14 business days to print, mount, frame, and ship. Once shipped, you’ll receive a UPS tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.
No, we do not include an invoice with your order, just a branded packing slip. Our fine art prints make great gifts. We also offer gift cards if you’re unsure of what to choose for that special someone.
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to support@cosmvault.com so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvios signs of damage.
We do not currently offer any expedited shipping options.
If your order has been marked as delivered but you have not received it, please let us know by emailing support@cosmvault.com and we will track it down.

ARTWORK

Yes, we offer unframed prints so you can customize the look and feel of your final piece. Just select “no frame” when adding the artwork to your cart.
Yes, currently shadow box frames are only available in our Giant and Collector sized pieces.
Unfortunately we are unable to make any customizations at this time.
All of our frames are made from wood and hand assembled for each piece.
Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes.
All of our artworks are printed on a heavy 270gsm archival 100% cotton rag paper.
On occasion we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.
We use a thick sheet of UV-blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers protection and is less likely to arrive damaged in transit.

RETURNS AND CANCELLATIONS

Each piece is custom printed, mounted, and framed just for you so we are unable to accept returns.
All sales are final, we are unable to accept a return or exchange as all pieces are custom made to oder just for you.
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process.

WORK WITH US

Yes, we work closely with interior design and hospitality groups. Please get in touch if you would like to work together.
Our team of curators meets regularly to review new artist submissions. Please send over a PDF of five image selects from your portfolio that you consider suitable additions to our collection using the contact us page. Unfortunately due to the volume of inquiries we receive, we are unable to respond to everyone.