RETURN & CANCELLATION POLICY

LAST UPDATED: AUGUST 1, 2025


1. Information Collection

Information You Provide to Us

Personal Information: In the course of using the Site, we may collect information that identifies you as a specific individual and can be used to contact or identify you ("Personal Information"). Examples of Personal Information include your name, email address, postal address, shipping address, phone number, and shopping history on our Site. Our mobile application may request access to the photographs stored on your mobile device; if you choose to allow that access, some of the photographs may be personally identifiable. You may also provide us with your email address or other personal information in an offline format.

Payment Information: If you use the Site to make purchases, we will also collect certain payment information, such as payment card details, PayPal, or other financial account information, and billing address. A third-party payment processor collects that information; we do not store your credit card information.

Non-Identifying Information: We may also collect other information, such as ZIP codes, and other information regarding your use of the Site ("Non-Identifying Information") or from you in response to surveys. Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified (for example, combining information with your name). We may combine your Personal Information with Non-Identifying Information, but COSMVAULT will treat the combined information as Personal Information.

Information Collected Automatically

We and our third-party service providers, including advertisers, analytics, and third-party content providers, may automatically collect certain information from you whenever you access or interact with the Site. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Site, the search terms you entered into a search engine that led you to the Site, areas within the Site that you visited, and other information commonly shared when browsers communicate with websites. The information we collect also includes the Internet Protocol ("IP") address or other device identifier ("Device Identifier") for any device (computer, mobile phone, tablet, etc.) used to access the Site. A Device Identifier is a number that is automatically assigned or connected to the device you use to access the Site, and our servers identify your device by its Device Identifier.

Information from Third Parties

We may receive information about you from third parties. For example, we may supplement the information we collect with outside records, or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service such as Shopify or Facebook). If we combine the information we receive from others with Personal Information we collect through the Site, we will treat the combined information as Personal Information as described in this Privacy Policy.

Children's Privacy

The Site is general audience and we do not knowingly collect Personal Information from children younger than age 13. If we become aware that a child younger than 13 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files.

2. Use of Information

  • We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your orders and our products

  • Improve our Site and services

  • Personalize your shopping experience

  • Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your Personal Information. We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing partners. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.

4. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our Site.

6. Your Rights and Choices

  • Depending on your location, you may have certain rights regarding your Personal Information, including:

  • Accessing the Personal Information we hold about you

  • Correcting any inaccuracies in your Personal Information

  • Requesting the deletion of your Personal Information

  • Opting out of marketing communications

To exercise these rights, please contact us at support@cosvault.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

COSMVAULT

Email: support@cosmvault.com

Phone: (405) 830-8047

Address: 6677 Santa Monica Blvd Los Angeles, CA 90038